Institute of Banking (IOB) collects personal information from prospective and enrolled learners in order to provide counselling, admissions and training services. This policy explains what we collect, why we collect it, and the choices you have.

Information we collect

» Details you submit through our counselling and enquiry forms: full name, phone number, email address, city and education qualification.
» Admission and academic records created during your enrolment, including fee receipts, attendance and assessment results.
» Identity and qualification documents required for certification partners such as NISM and NSDC.
» Basic technical data collected by our website, such as browser type, device and pages visited.

How we use your information

» To contact you about counselling sessions, course details, fees and admission status by phone, WhatsApp or email.
» To deliver the programme you enrol in, including live classes, recorded sessions and practical training.
» To register you for certification examinations and issue completion certificates.
» To share your profile with hiring partners for placement support, with your consent.
» To improve our courses, website and learner support.

Sharing of information

We do not sell your personal information. We share it only with certification bodies and examination partners where required for registration, with recruitment partners during placement support, and with service providers who help us operate our systems. We may also disclose information where required by law.

Data retention and security

Learner records are retained for as long as needed to provide services, issue certificates and meet legal obligations. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission over the internet is completely secure.

Your choices

You may request access to, correction of, or deletion of your personal information, and you may ask us to stop sending promotional messages at any time. Write to us at {{ mailText }} and we will respond within a reasonable period.

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